Call centers offer a wide spectrum of services, which makes them a one-stop shop to meet all client requirements. When you’re evaluating the merits of working with call center outsourcing companies, you should consider the following aspects:
How long has the call center company been in business? What prior experience does the leadership of the company have? Who are the clients in their portfolio? For instance, Knoah Solutions was founded in 2001, and delivers unparalleled expertise in the areas of customer support, back office processing, business transcription, quality monitoring and concierge services to a wide range of industries.
Training and recruitment:
What specific skillsets do the agents have? How are agents trained to handle specific verticals? How often are agents recruited, and what training process do they undergo? At Knoah Solutions, we develop custom recruitment profiles for each client program and design a recruiting strategy that will enable us to attract the right candidates. We also conduct communication skills training, domain training and pre/post-production training programs for our agents.
Size and location:
How large is the call center team? Where are the call center facilities located? Knoah Solutions, for example, has operations facilities in Las Vegas, Nevada and Hyderabad, India, as well as locations in California, Washington, and New Jersey
What is the variety of support channels that the call center outsourcing company offers? Knoah Solutions is a leading provider of multi-channel customer support, including web chat, mobile chat, e-mail and voice.