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The Basics: Understanding Call Center Outsourcing Services
Do you find yourself focusing on maintenance issues and on keeping your operations running, rather than on your core competencies? Do you wish you had more time and resources to dedicate to process innovation and high-level strategy, rather than being bogged down with mundane day-to-day functioning of your business?
Your solution could well be to turn to call center outsourcing services. Organizations are increasingly outsourcing their services to a call center as a long-term strategy to stay ahead of the competition and reduce costs. Customers want more than just good service: they want more value for money, and this means you are expected to provide more value-added services. You can do this by partnering with a call center outsourcing services vendor. Recent data from International Data Corporation (IDC) reveals that revenues in this market are expected to increase by 15-25 percent annually for the next couple of years.
  • Why should you outsource your services to a call center?
    Call center outsourcing service providers usually invest in networks and systems that meet the following requirements:

    Availability:
    Call centers ensure that applications and services are accessible at all times to accommodate multiple clients.

    Manageability:
    Call centers reconfigure and troubleshoot systems with ease and customize applications to suit your needs.

    Service Quality:
    Call centers lay out terms in service-level agreements, and these are a measure of the quality and reliability of voice and data services.

    Redundancy:
    Call centers help your organization guard against system failures and data loss; they ensure continuous running without service interruption; and they are able to work in a disaster-recovery situation.

    Scalability:
    The systems, networks, and processes of a call center can handle a growing volume of work efficiently or scale up to accommodate the growth.

    Security:
    Call centers prevent client data from being compromised and privacy regulations from being violated.

  • How can Knoah Solutions help?
    Knoah Solutions is an end-to-end outsourcing services provider. We help you address your business challenges through our call center outsourcing services solutions, which leaves you to utilize your manpower and infrastructure resources for core competencies to improve your bottom line without having to invest in training costs or expensive software. When you choose Knoah Solutions as your call center outsourcing services partner, you benefit from:

    • The specialized skills of our team of experienced professionals, who help you with specific business goals like improving the quaity of customer support.
    • Our proven processes and industry best practices which enhance effectiveness, reduce costs, and optimize business processes for our global clients.
    • Our ability to manage your customer relationships with efficiency as an extension of you and provide round-the-clock customer service at reduced costs.
  • To learn more about the Knoah’s call center outsourcing services and solutions, please click here

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  • ccw-new-logo

    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.