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serviceServices - Chat

Onshore and offshore Live Chat solutions tailored to your needs: Turnkey, 24/7, Mobile, Proactive, Sales or support, backed by state of the art chat technology and award winning operational processes and practices

The Knoah Chat Advantage

In an annual survey of consumers who have experienced website chat, 90% said that the key to a successful interaction lies with the knowledge and speed of the Chat Agent and that they prefer the chat channel to voice or email.

With multiple contact center service providers both onshore and offshore, and a complex array of software solutions for managing both the customer and agent lifecycle: selecting a support partner can be daunting. If Chat is a strategic channel for your business (and it should be), look no further than Knoah Solutions’ award-winning chat services.

At Knoah Solutions, we leverage our experience, learning, insight and expertise in web chat to effectively train our agents to deliver an experience that is highly satisfying for customers and cost effective as well. Over our 10 year history in delivering turnkey chat solutions, Knoah has a proven record of improving CSAT scores, increasing first contact resolution and reducing cost per contact for our customers - through effective chat management.

Through that decade of chat delivery for clients, large and small, we have learned the subtleties of how to deliver a customized chat experience that works in service, sales and support, across different industries. We have codified these processes into our hiring, staffing and training solutions so that everyone from our managers to our agents, quality specialists and data analysts work in concert to deliver consistent and effective performance you can rely on for your mission-critical customer interactions.

The result: We deliver award-winning chat solutions at price points that large outsourcers can’t match and small outsourcers can’t deliver on. We are willing to put our skills to the test with low risk, low cost pilots because we are positive that you will quickly see the value of our approach to chat support for your business, big or small.

The Knoah Chat Advantage

Our experience: we were among the first companies to offer chat solutions to clients
Our technology partners: We can offer and manage the best technology in the market to deliver best-in-class results
Our team: We know that each chat agent makes the difference between a dissatisfied customer and a delighted one, we hire and train our agents to perfection
Our Continuous Improvement Philosophy: We have mastered the skill of optimizing concurrent chat to offer you high CSAT rates at low costs
Our Processes: Over the years we have crystallized our learning into mature processes and industry best practices
Our Flexibility: We offer a 3 month pilot that helps you get a taste of how we can help you improve customer satisfaction through live web chat
   

Make the Knoah Chat advantage yours; call us at <+1.702.722.5005>. or sign up here info@knoah.com and we will contact you to discuss your needs.

 


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News & Events

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Events

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  • ccw-new-logo

    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.