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serviceServices - Chat

Onshore and offshore Live Chat solutions tailored to your needs: Turnkey, 24/7, Mobile, Proactive, Sales or support, backed by state of the art chat technology and award winning operational processes and practices

Web Chat - Overview:

An emarketer.com survey indicates that more than 63% customers are likely to return to a website that offers live chat. A recent Forrester report indicates that 44% online shoppers prefer real-time help from a live person when they are purchasing online. And the ATG Global Consumer Trend study points out that nearly 90% consumers find live chat helpful while dealing with various brands.

Chat is a powerful, cost- effective, customer-service channel that swiftly addresses your customers’ needs.

It offers your customers opportunities for live, real-time and outcome-driven interactions with your enterprise. And it offers you an economical, efficient and flexible medium for improved customer interaction.

 

 
To know more about our chat solutions, mail us to info@knoah.com or call at <+1.702.722.5005>
 

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News & Events

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Events

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  • ccw-new-logo

    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.