Onshore and offshore Live Chat solutions tailored to your needs: Turnkey, 24/7, Mobile, Proactive, Sales or support, backed by state of the art chat technology and award winning operational processes and practices
Web Chat - Overview:
An emarketer.com survey indicates that more than 63% customers are likely to return to a website that offers live chat. A recent Forrester report indicates that 44% online shoppers prefer real-time help from a live person when they are purchasing online. And the ATG Global Consumer Trend study points out that nearly 90% consumers find live chat helpful while dealing with various brands.
Chat is a powerful, cost- effective, customer-service channel that swiftly addresses your customers’ needs.
It offers your customers opportunities for live, real-time and outcome-driven interactions with your enterprise. And it offers you an economical, efficient and flexible medium for improved customer interaction.
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