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serviceServices - Chat

Onshore and offshore Live Chat solutions tailored to your needs: Turnkey, 24/7, Mobile, Proactive, Sales or support, backed by state of the art chat technology and award winning operational processes and practices

Mobile Chat

ABI Research indicates that mobile device usage will touch 7.4 billion by 2015, a dramatically sharp increase over the past years. Forrester, in its top 15 Trends in 2013, lists mobile solutions as a must have. It expects organizations world-wide to align their mobile strategy better across functional groups like customer service and e-commerce.

The mobile support revolution is on. Is your enterprise’s customer service geared for it?

Knoah has the expertise to help you deliver a great experience to a growing number of mobile customers.

Knoah’s chat solutions for mobile are designed to help consumers on the move and interacting on mobile devices. Our agents are specially trained in the nuances of offering support on mobile devices and are adept at resolving customer issues quickly, effectively and ‘on the go’. We have optimized our mobile chat solutions for the wide array of mobile devices in use by customers today.

With Knoah’s mobile chat feature you can:

Achieve higher CSAT rates for a generation of customers used to mobile devices
Divert potential voice calls to the chat channel
Enable repeat sales through quick and timely resolution of customer issues
Reduce support-related costs significantly compared to voice-supported costs


Ongoing success requires analytics, and we provide full client access and use of the KnoahsARK Agent Performance Management Tool which enables you to access dozens of real time and ad-hoc reports across all chat-related metrics. KnoahsARK also enables you to perform live monitoring of agents via screen captures and in-house QA and calibration of chat transactions with Knoah’s expert teams.

To understand how our mobile chat capabilities will help you engage with your consumers on the go, or to discuss a pilot with Knoah, contact us at: <+1.702.722.5005>

 


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News & Events

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Events

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    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.