Banner Banner Banner Banner
serviceServices - Chat

Onshore and offshore Live Chat solutions tailored to your needs: Turnkey, 24/7, Mobile, Proactive, Sales or support, backed by state of the art chat technology and award winning operational processes and practices

Predictive Chat for Sales:

A leading telecom company, which conducts more than 30,000 chat conversations with customers in a month, managed to successfully boost monthly sales - with predictive live chat.


Understanding consumer intent in real time while a person is actively on your website and making timely and targeted offers can mean the difference between a browser and a buyer. Offering a chat conversation at the right time can help you provide the kind of high touch service that can convert a prospect into a customer.

Predictive sales chat is a rule driven engagement model that offers a proactive chat with visitors on product-related pages, as they browse relevant pages on your website from product brochures right through to the shopping cart. Knoah’s predictive sales chat solution helps offer precise, tailored information to engage your prospects and convert them.

We have the expertise in developing the rules that work best for your customer base, analyzing and modifying those rules over time to maintain optimal performance. Our chat agents are then trained to understand the browsing patterns and trends of consumers as they initiate a chat about specific product-related information and offers. This helps your consumers arrive at a decision faster, which leads to better conversion rates, higher customer satisfaction and brand loyalty.

Knoah’s predictive sales chat will help you:

Convert leads and prospects into definite sales
Curb costs in converting sales versus voice call enquiries
Shorten your sales process
Improve agent productivity as agents focus on only the best possible prospects at any given time
Deepen relationships with your customers


Our turnkey chat solutions will help you empower and energize your sales process.Talk to a Knoah representative at info@knoah.com to learn more about our predictive sales chat offering or our low risk pilot programs.

 


upcmng-eventicon
upcmng-eventicon

News & Events

×
  • new-img1

    Dummy Text Here

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent in nisl sed sapien auctor luctus ac a massa. Vivamus ac nibh turpis. Fusce fringilla tempor sapien, a condimentum leo gravida et. Vivamus elementum, mi at tincidunt gravida, lorem nibh semper augue.augue.

  • new-img1

    Dummy Text Here

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent in nisl sed sapien auctor luctus ac a massa. Vivamus ac nibh turpis. Fusce fringilla tempor sapien, a condimentum leo gravida et. Vivamus elementum, mi at tincidunt gravida, lorem nibh semper augue.augue.

  • new-img1

    Dummy Text Here

    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent in nisl sed sapien auctor luctus ac a massa. Vivamus ac nibh turpis. Fusce fringilla tempor sapien, a condimentum leo gravida et. Vivamus elementum, mi at tincidunt gravida, lorem nibh semper augue.augue.

Events

×
  • ccw-new-logo

    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.