Onshore and offshore Live Chat solutions tailored to your needs: Turnkey, 24/7, Mobile, Proactive, Sales or support, backed by state of the art chat technology and award winning operational processes and practices
Predictive Chat for Sales:
A leading telecom company, which conducts more than 30,000 chat conversations with customers in a month, managed to successfully boost monthly sales - with predictive live chat.
Understanding consumer intent in real time while a person is actively on your website and making timely and targeted offers can mean the difference between a browser and a buyer. Offering a chat conversation at the right time can help you provide the kind of high touch service that can convert a prospect into a customer.
Predictive sales chat is a rule driven engagement model that offers a proactive chat with visitors on product-related pages, as they browse relevant pages on your website from product brochures right through to the shopping cart. Knoah’s predictive sales chat solution helps offer precise, tailored information to engage your prospects and convert them.
We have the expertise in developing the rules that work best for your customer base, analyzing and modifying those rules over time to maintain optimal performance. Our chat agents are then trained to understand the browsing patterns and trends of consumers as they initiate a chat about specific product-related information and offers. This helps your consumers arrive at a decision faster, which leads to better conversion rates, higher customer satisfaction and brand loyalty.
Knoah’s predictive sales chat will help you:
|Convert leads and prospects into definite sales|
|Curb costs in converting sales versus voice call enquiries|
|Shorten your sales process|
|Improve agent productivity as agents focus on only the best possible prospects at any given time|
|Deepen relationships with your customers|
Our turnkey chat solutions will help you empower and energize your sales process.Talk to a Knoah representative at email@example.com to learn more about our predictive sales chat offering or our low risk pilot programs.