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serviceServices - Chat

Onshore and offshore Live Chat solutions tailored to your needs: Turnkey, 24/7, Mobile, Proactive, Sales or support, backed by state of the art chat technology and award winning operational processes and practices

Proactive Chat:

“Proactive chatters are six times more likely to buy than the average website visitor.”
Live Chat Performance Benchmarks, 2012 report.


Proactive chat, as Forrester reports indicate, results in conversion rates that are 20% higher and proactive chat investments fetch an impressive 105% ROI.

Knoah’s Chat solutions are designed to help you safely and effectively offer proactive chat on your portal or website and realize business benefits immediately. With proactive chat, agents can be more productive and customers are happier, taking you one step closer to reducing your support cost without sacrificing on customer satisfaction.

From customizing proactive chat invitation rules to developing effective preformatted responses to common issues, Knoah handles all the details. Of course our agents are trained to help the consumer with minimal disruption to his online experience.

Knoah’s Proactive chat helps you gain:

Higher business conversion rates, as you actively enable the consumer to make decisions
Successful upselling and cross-selling to customers
Lower support costs, per chat as compared to voice and email as you anticipate and resolve customer concerns
Enhanced customer experience as you proactively meet customer needs in real-time
Increased agent productivity and efficiency

Learn more about how we have helped organizations improve conversion and customer satisfaction rates with our proactive chat solutions. Email us at info@knoah.com or call <+1.702.722.5005> to speak to a Knoah representative.

 


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News & Events

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Events

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    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.