Onshore and offshore Live Chat solutions tailored to your needs: Turnkey, 24/7, Mobile, Proactive, Sales or support, backed by state of the art chat technology and award winning operational processes and practices
Remote Control Chat Diagnostics
Chat helps consumers resolve issues online, often more effectively than making a phone call. But what if the consumer is not very tech savvy and needs help performing critical troubleshooting steps. Wouldn’t it be nice if they could ask a chat agent to take control of their device remotely and perform the necessary steps for them?
Knoah’s Remote Control chat feature enables us to do just that for your customers. The Remote View/Control software is securely installed as part of an opt-in process that is customer driven but as easy as clicking on a “download” button.
Once loaded, we can more effectively and efficiently support customers who may lack high technical expertise to either perform troubleshooting steps, or more frequently, implement the required resolution or fix.
With Remote View and Remote Control, you have direct access to the customer’s system and can help resolve a customer’s problem instantly. Remote View offers Read Only permission while Remote Control gives write permission and the agent can perform complex trouble shooting.
Knoah’s Remote Control chat feature offers you the dual advantage of a superior technology solution and a skilled agent that can take the chat interaction to closure. As a security measure, we record every step that the agent performs on the client system via Remote Control and those transcripts can be made available to consumers for their records as well. Remote Control offers you several benefits:
|High problem-solving rate|
|Enhanced customer experience|
|Premium support options|
|Increased customer stickiness: they come back because their problem is resolved the first time.|
|Quicker resolution of customer issues versus traditional voice support|
To experience Knoah’s Remote Control chat feature, write to us at firstname.lastname@example.org , and we’ll take you through our engagement model.