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The Basics: What are the benefits of Customer Support Outsourcing?
As an organization, are you worried about the commoditization of your products? Are you concerned about how to meet and exceed your customers’ expectations?
  • If you are striving to:
    • Improve the quality of customer support
    • Improve customer retention
    • Manage customer service expectations
    • Reduce costs, and
    • Ensure data and information security,
    • Maybe it’s time you considered customer support outsourcing.

  • What is customer support outsourcing?
    Acccording to recent research by Aberdeen, 65% of 162 respondents surveyed cited ‘time to issue resolution’ as the top reason for customer complaints. This shows that the quality of customer support has a direct impact on the quality of customer delight. And in the long run, it pays to keep customers happy – 42% of the same survey respondents indicated that as satisfied customers, they would continue to spend money on products and services

    To ensure that customer support requirements are not just met but exceeded, outsourcing a part or whole of customer support services is becoming popular among companies large and small. Support services include resolution of billing queries, taking orders, registration of new customers, activation of accounts, and recording complaints.

    Support or help desks take calls from customers to answer their technical questions on how to use their equipment or software. Customer support outsourcing vendors also answer specific queries relating to customer issues, such as questions about their bank account or utility payments. Organizations such as yours can outsource a part or whole of your operations to a third-party, as these firms may even address customer complaints and employ customer retention strategies.
  • How can Knoah Solutions help you?
    Knoah provides onshore and offshore contact center outsourcing services from its world-class global delivery centers in Hyderabad, India, and Las Vegas, USA. Knoah has the required infrastructure, processes, practices, and talent pool to provide the flexibility, adaptability and scalability to partner with your organization throughout every phase of growth. Knoah offers a wide range of customer support outsourcing solutions that can be mixed and matched to meet the unique requirements of any client, and in each solution we give you much more than just agents and workstations.
  • Benefits of choosing Knoah Solutions for customer support outsourcing:
    With over a decade of experience in providing excellent customer service to global 500 clients , Knoah delivers:

    • Increased customer satisfaction leading to reduced customer churn
    • Increased revenues through customer acquisition and customer retention strategies
    • Reduced cost of providing quality customer care through effective customer support outsourcing solutions
  • For more details on Knoah Solutions, click here to visit our website.

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  • ccw-new-logo

    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.