Cost-effective, nearshore expertise
Mature BPO Hub with a highly skilled, English-proficient workforce
Regulated ecosystem expertise such as financial services, travel & transportation, and healthcare
Specialized solution strengths, including back office/BPO, tech integration, and data annotation
Local CX leadership, ensuring cultural affinity and market knowledge
Established brand recognition in the market
With its skilled and diverse workforce, Kingston, Jamaica is a key player in the global BPO industry. Our Kingston campus boasts a state-of-the-art facility, strong leadership, and a cost-effective labor pool, making it a leading customer service center in the region. Kingston’s strategic proximity to North America and its business-friendly environment offer exceptional benefits for brands in need of high-quality customer service solutions.
Our Kingston campus includes a social economic zone (SEZ) space, which is 26,500 square feet equipped with two functional training rooms, and a non-SEZ space, which is 8,600 square feet and features one training room, a deployment area, and an ABAY workspace.
Montego Bay is located on Jamaica’s north coast and is the second-largest city in the country. It has a strong population with exceptional language skills and affinity for American culture, which has helped spark growth in Jamaica’s BPO sector. Each of our 2 Montego Bay campuses are over 32,000 square feet and equipped with 6 training rooms.
