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Knoah Solutions, Inc. Broadens its Global Reach with a New Location in Honduras
New acquisition enhances the company’s delivery capabilities and service offerings

Knoah Solutions, Inc., a global business process outsourcing company, today announced that it has acquired Central American BPO provider, LL Contact Center in Tegucigalpa, Honduras, becoming a wholly owned subsidiary of Knoah Solutions Inc., USA and will be known as Knoah Solutions Honduras.

“We decided to acquire a BPO firm in Honduras as part of our global expansion plan because we believe that this location will allow us to competitively broaden our offerings and support the growing demand for high quality, low cost, English and Spanish contact center services for our global clients,” said Sri Myneni, chief executive officer and co-founder of Knoah Solutions.

Honduras shares a cultural affinity and time zone alignment with the U.S. They have the highest number of bilingual schools in Central America also making them the largest accent neutral, English-speaking workforce in the region. Tegucigalpa is a modern and growing Central American capital city with good infrastructure and transportation support along with a focus on security and supportive business climate.

“We conducted an extensive search within the Central American region for the right location and a good partnership candidate,” said Ralph Barletta, executive vice president and co-founder of Knoah Solutions. “LL Contact Center shares the same values we do and their experience in running their operations exceeded our hopes for a firm we could integrate into Knoah’s 15 year tradition of excellent service, deep expertise, and an environment our clients and associates want to be a part of.”

Knoah Solutions, headquartered in Las Vegas, Nevada, currently operates one location in the U.S. and two in India. The company’s growth and geographic expansion over the past 15 years to this point has been entirely organic. This acquisition represents the first step in a planned strategy to incorporate targeted inorganic growth to accelerate the company’s service delivery footprint. “Our goal is to build on our unique BPO service offering that is based on transparency, flexibility, cutting-edge technology and a consultative approach to outsourcing that supports a deeper partnership with our clients,” Barletta continued.

About Knoah Solutions:
Whether you are a Fortune 500 company or an SMB, Knoah Solutions’ global BPO services create memorable experiences that matter to your brand. Our customizable and flexible, multi-channel customer engagement solutions help you meet the needs and challenges of each of your customers through voice, chat, email and social media to our award-winning TotalAssure QA third-party call monitoring solution; all powered by our proprietary WFO tool, KnoahsARK. Knoah has the adaptability that big companies can’t provide and a level of competency and scale that smaller companies can’t deliver on. Knoah’s innovative and consultative approach has repeatedly earned us awards and recognition from independent review bodies like IQPC and IAOP.

For more information about us, please visit http://www.knoah.com.

Contact Information
Tammy Weinstein
Knoah Solutions, Inc.
http://www.knoah.com
702-722-5005
tweinstein@knoah.com

 

Knoah Solutions, Inc. Recognized as Best Outsourced Provider at Call Center Week Excellence Awards
Knoah Honored for Differentiating Company Framework for its Employee Training, Quality and Technology-based Solutions

LAS VEGAS, NV, (June 23, 2015) - Knoah Solutions, Inc. (www.knoah.com), a global business process outsourcing company, is proud to announce it received the Best Outsourced Provider at the 2015 Call Center Week Excellence Awards during the evening gala on June 16, 2015 at The Mirage in Las Vegas.

The Call Center Week Excellence Awards honors, recognizes and promotes the most innovative contact center solutions and individuals during the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of contact center functions.

“Getting recognized as Best Outsourced Provider at CCW Awards is significant as it validates ‘The Knoah Way’ of delivering memorable customer experiences to our clients’ customers. Our integrated service delivery model is based on a consultative approach that goes beyond a regular vendor-client engagement,” says Sri Myneni, CEO and co-founder of Knoah Solutions.

Quoting the award selection committee, “Knoah involves internal stakeholders for quality hires and does a 90-day survey on quality of hire with individual client profiles. A big differentiator is the company’s framework for competency-based training and mapping of professional, leadership and functional competencies to the big picture. TotalAssure QA, Knoah’s third-party QA solution, is a flexible and technology-based solution. It also does a pre-launch assessment review of client quality, training, operations and executive team’s expectations to determine gap analysis and then delivers a customized solution.”

“We, at Knoah Solutions, have always believed in being flexible and adaptive enough to suit the requirements of our clients using our proven processes, practices supported by skilled people and world-class infrastructure. We tailor and continually analyze and tune our delivery model over time to support our clients’ changing customer care goals. This is the essence of our value proposition,” says Ralph Barletta, EVP and co-founder, Knoah Solutions.

More than 2,000 professionals attend Call Center Week, which received nearly 200 applications for the awards. A full list of Contact Center Week Excellence Awards is available online here.

About Call Center IQ
Call Center IQ is the premier, 24/7/365 customer service community that leverages data, intelligence and networking from more than 75,000 call center and customer service leaders to keep you ahead of the curve — and your competition. Join for free today at www.callcenter- iq.com.

About IQPC:
IQPC produces 1,500 global events that are custom-tailored to the unique needs of business executives. Founded in 1973, IQPC leverages an office network that spans six continents and a wealth of intellectual capital to provide an unparalleled portfolio of conferences and seminars. For more information, please visit www.iqpc.com.

About Knoah Solutions:
Whether you’re a Fortune 500 company or an SMB, Knoah Solutions’ global BPO services create memorable experiences that matter to your brand. Our customizable and flexible, multichannel solutions help you meet the needs and challenges of each of your customers through voice, chat and email to our award-winning TotalAssure QA third-party call monitoring solution; all powered by our proprietary WFO tool, KnoahsARK. Knoah has the adaptability that big companies can’t provide and a level of competency and scale that smaller companies can’t deliver on. Knoah’s innovative and consultative approach has repeatedly earned us awards and recognition from independent review bodies like IAOP. For more information about Knoah Solutions, visit www.knoah.com.

Knoah Solutions Contact:
Tammy Weinstein
Senior Director, Marketing
(702) 722-5005
tweinstein@knoah.com

 
 
   
Knoah Solutions, Inc. Receives PCI-DSS Certification

LAS VEGAS, NV, (June 15, 2015) — Knoah Solutions, Inc. (www.knoah.com), a global business process outsourcing company, today announced that it has attained full certification as a Level 1 Service Provider under the Payment Card Industry (PCI) Data Security Standard (DSS version 3.0). PCI DSS certification is awarded to businesses that adhere to certain security management requirements to ensure that cardholder data is safe from cyber threats.

"In today’s ever-changing digital world, PCI-DSS certification adds another layer of security already built into our daily processes to help reduce security risks relative to consumer data," says Ralph Barletta, EVP and co-founder of Knoah Solutions. "PCI certification demonstrates to our clients our commitment to safeguard their customers' private financial information from data breaches," Barletta added.

PCI Security Standards Council is an organization founded by Discover Financial Services,American Express, JCB International, Visa Inc. International, and MasterCard Worldwide. For more information on the council and the security standards, visit http://www.pcisecuritystandards.org/.

About Knoah Solutions:
Whether you’re a Fortune 500 company or an SMB, Knoah Solutions’ global BPO services create memorable experiences that matter to your brand. Our customizable and flexible, multichannel solutions help you meet the needs and challenges of each of your customers through voice, chat and email to our award-winning TotalAssure QA third-party call monitoring solution; all powered by our proprietary WFO tool, KnoahsARK. Knoah has the adaptability that big companies can’t provide and a level of competency and scale that smaller companies can’t deliver on. Knoah’s innovative and consultative approach has repeatedly earned us awards and recognition from independent review bodies like IAOP. For more information about Knoah Solutions, visit www.knoah.com.

Knoah Solutions Contact:
Tammy Weinstein
Senior Director, Marketing
(702) 722-5005
tweinstein@knoah.com

 
   
Knoah Solutions, Inc. Awarded a 2015 MVP Quality Award

LAS VEGAS, NV, (April 13, 2015) — Knoah Solutions, Inc. (www.knoah.com), a global business process outsourcing company, has been named a winner of a Silver MVP Quality Award from TMC's CUSTOMER magazine.

"Receiving the MVP Quality award from a customer-centric industry publication, such as TMC’s Customer Magazine, is a third-party recognition of our best practices in Quality Management,” says Sudarshan Ankem, Vice President of TotalAssure Quality and Analytics. “It validates that TotalAssure QA powered by KnoahsARK provides the best-in-class, comprehensive solution compared to industry peers.  It’s a result of Knoah’s decade of delivery experience serving globally competitive industry leaders who understand quality done right drives business results,” Ankem added.

CUSTOMER, the leading publication in CRM, call centers and teleservices since 1982, has honored Knoah as an elite leader in the call center industry with a supreme commitment to customer service.

“Knoah has demonstrated excellence in their ability to build a feeling of community while providing superior customer service,” said Rich Tehrani, CEO, TMC. “The editors of CUSTOMER magazine have determined that Knoah has demonstrated a true commitment to high ethical standards, stringent policies and challenging goals.”

A full list of MVP Quality Award winners were published in the March 2015 issue of CUSTOMER magazine as well as online.

About Knoah Solutions:
Whether you’re a Fortune 500 company or an SMB, Knoah Solutions’ global BPO services create memorable experiences that matter to your brand. Our customizable and flexible, multichannel solutions help you meet the needs and challenges of each of your customers through voice, chat and email to our award-winning TotalAssure QA third-party call monitoring solution; all powered by our proprietary WFO tool, KnoahsARK. Knoah has the adaptability that big companies can’t provide and a level of competency and scale that smaller companies can’t deliver on. Knoah’s innovative and consultative approach has repeatedly earned us awards and recognition from independent review bodies like IAOP. For more information about Knoah Solutions, visit www.knoah.com.

About CUSTOMER:
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 - HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit - The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

For more information about TMC, visit www.tmcnet.com.

TMC Contact:
Rebecca Conyngham
Marketing Manager
203-852-6800, ext. 287
rconyngham@tmcnet.com

Knoah Solutions Contact:
Tammy Weinstein
Senior Director, Marketing
(702) 722-5005
tweinstein@knoah.com



Check out the latest video on our services and offerings at    http://www.knoah.com/video.html
 

June 2014
Knoah expands operational footprint to include Pune, India

Pune, India Site Launch Reinforces Knoah’s Commitment to Providing Global Services to its Expanding Client Base

June 9, 2014. Knoah Solutions, Inc., an award winning provider of customer care, technical support, quality assurance and business process outsourcing (BPO) services for Fortune 1000 companies, announced today its continued global expansion with the opening of its contact center in Pune, India. This new facility will support the growing demand for Knoah’s global BPO services.

Knoah’s Pune center builds on the success of the company's existing center in Hyderabad, India that has been serving Knoah clients since its opening in 2001. The new facility will provide BPO services for new and existing clients looking for flexible, high-quality, cost-effective support in India, particularly when locational redundancy is important to a client.

"With the opening of our Pune site, we continue to reinforce our ongoing commitment to providing first class outsourcing services to our client partners worldwide. The new facility will greatly enhance our redundancy and delivery options to existing and future clients," said Knoah’s CEO, Co-Founder, Sri Myneni.

"Pune offers outstanding infrastructure and staffing options for our full range of services that nicely complement our Hyderabad facility. As our customer base grows we are increasingly receiving requests to expand our footprint within India and after extensive research we felt Pune was the best option for us."

Continued Myneni, "Knoah understands the importance of a global presence that supports a diverse blend of onshore and offshore locations. Ultimately, we want to provide our clients with choices that will fit their budgetary and customer experience goals across the full spectrum of customer communication channels. We plan to expand to other geographic locations that can provide strategic advantages like CALA and Eastern Europe over time."


Check out the latest video on our services and offerings at    http://www.knoah.com/video.html
 

Jan 2013
Knoah launches its TotalAssure-QA Program for one of the largest Indian conglomerates
Knoah launched its TotalAssure-QA program for one of the largest telecom companies in India. The program will cover daily sample selection from among a 1-2 million calls per day across 20 Pan India Circles, and 12 Indian Languages. The program will cover thousands of agents from multiple call centers across various telecom verticals like GSM & CDMA, Prepaid & Postpaid, High Value, Data, and Regular Customers.

Check out the latest video on our services and offerings at    http://www.knoah.com/video.html
 

Sep 2012
David Lewy, VP-Sales is a Speaker at the Contact Center Fall 2012 Conference being held from Oct. 10th -12th at Miami, Florida. His topic will be "What You Can Learn From Your Least Satisfied Customers". The session is on Wednesday, October 10, 2012 from 11:45am - 12:45pm. You may visit the following link for more details http://www.contactcenter2012.com/Session/85 .
   
Aug 2012
Knoah announces its annual Customer Appreciation Conference 2012 to be held in October. The conference will see our customers coming together at one platform and discuss various dimensions of Customer Success and Service Delivery. The event will have keynote speakers, lively discussions and sharing of best practices.
   

July 2011
Knoah Solutions Expands Offshore Operations In Hyderabad, India.
   
May 2011
Knoah Solutions Successfully Audited For Payment Card Industry Data Security Standard (PCI-DSS) Certificate.
   
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News & Events

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Events

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    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.