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Client & Account Management

At Knoah, we believe communication is paramount to a job well done. When you team with Knoah, you'll have access to the people that manage your customer services - both client managers and staff members. As a team, Knoah believes strongly in building a partnership that maximizes communication. We have client managers in both the U.S. and India working on your behalf and these managers are always available to you, via meetings, escalation management processes, and other appropriate venues. We also staff a 24/7 Command Center to ensure technical operations are always running smoothly.

Another key and vital feature of Knoah's client management structure is its co-management configuration. To properly establish co-managed relationships, we recommend that our clients' staff members align with their respective counterparts at Knoah. This pairs, for example, the client representative from IT with the Knoah IT staff member. Co-management allows the decision-makers to focus on driving initiatives, while staff members focus on executing the tasks at-hand with their respective counterpart. Using a co-management style greatly reduces communication bottlenecks as staff members work together toward identified objectives.

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News & Events

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Events

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    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.