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Operation Management
Knoah maintains sufficient capacity to grow at a more rapid pace so we can build on your success utilizing our rapid scalability and change management capabilities. Whether your implementation objectives are two, ten, or 100 seats, Knoah has the ability to manage your business needs quickly and effectively.

We adapt to your customer service needs as your needs grow or change. If you need to change, cross train, or increase the skill set requirements of your agents, Knoah will work with you to either retrain existing agents or find appropriately skilled agents to perform the task.

Whether your implementation objectives are small, large, or incremental, Knoah has the experience, capacity, and flexibility you need to meet your objectives. Quite simply, we're easy to do business with and eager to help you meet your outsourcing goals - at your defined pace, not ours.
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News & Events

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Events

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    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.