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Operation Management
Knoah understands that offshore outsourcing is a big step, so when it comes to meeting your business needs, we are committed to being the most responsive business partner in the industry. Knoah's implementation process is efficient and methodical. Our experience enables us to provide realistic and achievable schedules that ensure long-term success - rather than a quick yet haphazard job to merely get agents on the phone and one that will ultimately result in problems.

Our implementation team includes representatives from quality, HR, training, operations, and IT groups, as well as client management, who own and drive the implementation plan. We will go through the implementation process step-by-step to establish an appropriate timeline that meets the standards of the Service Level Agreement, Statement of Work, and, if necessary, other requirements.

You can depend on Knoah's experience to develop the best possible timeline for your business objectives - and you can depend on us to meet those objectives and deliver a thorough and successful implementation experience.
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News & Events

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Events

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    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.