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FAQs
  • Call Center Outsourcing
    Do you find your organization struggling to handle critical customer engagement activities like customer support? Have you considered outsourcing these functions to a call center vendor? Do you find your organization struggling to handle critical customer engagement activities like customer support? Have you considered outsourcing these functions to a call center vendor?
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  • Call Center Outsourcing Companies
    Are you considering outsourcing your organization’s call center requirements to an external vendor? With so many options to choose from, have you thought about what to look out for when deciding which call center outsourcing company to work with?
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  • Call Center Outsourcing Services
    The Basics: Understanding Call Center Outsourcing Services Do you find yourself focusing on maintenance issues and on keeping your operations running, rather than on your core competencies? Do you wish you had more time and resources to dedicate to process innovation and high-level strategy, rather than being bogged down with mundane day-to-day functioning of your business?
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  • Customer Service Outsourcing
    The Basics: How can you benefit from Customer Service Outsourcing ? Are you on the fence about embracing customer service outsourcing? Are some nagging concerns holding you back? You are not alone. The right customer service outsourcing partner can mitigate your concerns effectively.
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  • Customer Services Outsourcing Companies
    The Basics: How do Contact Center Outsourcing Companies work? How are contact center outsourcing companies different from each other? What are the typical processes that they handle?
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  • Customer Support Outsourcing
    The Basics: What are the benefits of Customer Support Outsourcing? As an organization, are you worried about the commoditization of your products? Are you concerned about how to meet and exceed your customers’ expectations?
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  • Contact Center Vendor
    Are you looking at selecting the right contact center vendor for your business requirements? What can you do to find the right outsourcer for your specific needs?
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  • Contact Center Outsourcing
    The Basics: Making Contact Center Outsourcing work for you. Are you looking for an effective way to manage your customer interactions? Do you find that you lack the systems and staff to meet the growing demands of customers? Have you considered outsourcing your operations to a contact center? What is contact center outsourcing?
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  • Contact Center Quality Assurance
    The Basics: Why is Contact Center Quality Assurance fundamental to your success? How important is contact center quality assurance and monitoring for you to become a customer-centric contact center?
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  • Call Center Quality Monitoring
    The Basics: How can Call Center Quality Monitoring help you understand customers better?
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News & Events

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Events

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  • ccw-new-logo

    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.