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Knoah enables an American language learning software company with millions of customers in more than 150 countries to offer improved multi-channel customer support

The Problem:

The client needed to provide a low cost, highly responsive, multi-channel (voice, chat and email) support solution to assist customers that had purchased its industry leading PC and cloud based software platform for language learning. Its current offshore provider struggled to provide effective management and infrastructure to handle their growing business...

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Events

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  • ccw-new-logo

    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.