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Testimonials

 
bullet “The reason we picked Knoah Solutions to help us is because they are able to scale with the growth that we are going to have. Also, Knoah Solutions is very flexible in working with customers to make sure their needs are met.”
bullet “Knoah Solutions has proven to be very flexible for us. We appreciate their openness and swiftness to change direction to help us meet our business needs. ”
bullet “The biggest thing that Knoah has helped us in is Communication. Someone is always available. They have a great support team and it's going to help us grow”
bullet “The site diversity that Knoah provides us, having multiple locations around the world, really helps our customers.”
bullet “The big thing that drove us to Knoah Solutions was the culture. They are culture-driven organization and that's a big thing”
bullet "Knoah has demonstrated their value on numerous occasions by being immediately available for any issue that arises. This flexibility turns into creative solutions for daunting problems with a rapid response"
bullet Knoah provided us the highest CSAT to date for chat. This is a great accomplishment!"
bullet "Of course Knoah provided us competent staff and experienced management but they also helped us with our telecom setup, provided us chat software, helped us develop a QA program and probably would have done the windows if we had asked them "
bullet "Our partnership with Knoah certainly yields benefits in the economic delivery of quality service. Of equal importance, is the Company's flexibility and genuine lack of bureaucracy"
bullet "The Knoah Group genuinely wants to help with any business agenda that we present and they will find a way to create satisfaction"
bullet "Knoah is one of the most competent, flexible companies we have worked with. They truly got to know our business and tailored a solution that met our needs concisely. We had worked with other India outsourcers but Knoah truly is in a class of its own"

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News & Events

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Events

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  • ccw-new-logo

    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.