Quality is at the center of Knoah’s value proposition to its clients regardless of the service offering. Offering a
wide range of analytics, dedicated quality teams, and a robust agent performance management platform for our
contact center clients with award-winning results over the last nine years evolved into TotalAssure-QA allowing companies, not necessarily outsourcing their contact center operations to Knoah, to take advantage of our high value stand alone 3rd party QA services.
TotalAssure-QA is a 3rd party Quality Assurance offering developed for organizations that don’t have the budget, time, staffing, tools or in-house expertise to effectively manage a comprehensive Quality Assurance program.
- TotalAssure-QA is a strategic Quality Assurance program Knoah developed in the Contact Center outsourcing environment, leveraging our experience developing and managing Quality programs for Fortune® clients.
- We provide Turn-key solutions and work closely with you to reach Quality, and Customer Satisfaction, and business metric goals.
KnoahsARK software infrastructure Links together all key aspects of your operations.
- While some off-the-shelf software components can address individual elements of call center operations, none of them work well seamlessly to provide a holistic view of the enterprise.
- As a result, we developed, KnoahsARK a web-based technology platform that enabled us to track quality for
multiple clients and multiple KPIs across all three channels of customer communication (voice, email and
- TotalAssure-QA is competitively positioned at a price point that allows you to quickly realize benefits from your