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Knoah enables a multinational web-based travel portal to achieve high ROI through proactive chat based online sales solution

The Problem:

The client recognized that a number of visitors came to their travel website and browsed through travel related services and products, but were often confused about what they wanted to buy. While some customers did contact the call center and seek assistance with their purchase or product queries, other customers would simply leave, many times with orders in the online shopping cart.

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News & Events

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Events

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  • ccw-new-logo

    CCW

    17th Annual Call Center Week 2016
    (Conference + Expo)
    June 27 - July 01, 2016
    The Mirage, Las Vegas, Nevada

    • The Evolution Of Chat: A Case Study

      Abstract:Knoah & our Consumer Electronics client will share its journey in developing its chat channel from a several person exploratory pilot to handling over 2.5 million chats per year today.
      This presentation will discuss a variety of methods our client uses to promote and deliver a cost effective and high CSAT service and support capability with Chat. Knoah Solutions, will share its best practices in managing the chat agent population.