Serving global clientele across multiple industries since 2001
Knoah Solutions is now a 24-7 Intouch company powered by a customer-centric work culture, established processes and innovative technology. We have been providing customer experience management solutions to small and medium-sized businesses and Fortune 500 companies alike.
Our operations began in Hyderabad, India in 2001 with a small technical support email program for a growing internet provider, who is still our client today. We have grown our operations to include multiple customer engagement solutions offered through a variety of contact channels and handled in a diverse range of languages from our global delivery locations.
Over the course of 19 years, Knoah has reached numerous milestones:
- Expanded from one location in Hyderabad, India to five locations, including moving our corporate headquarters to Las Vegas, Nevada; and opening new locations in Tegucigalpa (Honduras) and Guatemala City (Guatemala)
- Grown from 20 employees, in 2001, to over 3500+ employees worldwide
- Carved a niche as the earliest adopter of the chat customer contact channel
- Honed strong quality processes which led us to the development of TotalAssure QA, our third party quality assurance monitoring solution
- Developed our innovative workforce management optimization platform, KnoahsARK 360
The customer experience is paramount at Knoah and our commitment to exceptional customer support will continue to be our highest priority. Knoah will continue to lead the way in providing innovative and creative solutions to meet the needs of you and your customers today and in the future.
We want to thank our loyal and talented team, clients and partners for their contribution to our success story.
As Chief Executive Officer, Greg provides the strategic vision, framework, and initiatives for our performance and growth. Since our inception in 2001, we’ve succeeded under his leadership by diversifying solution offerings and expanding our footprint globally. In this time, we have maintained our ability to deliver innovative support, continued client value and service excellence.
Greg has over 20 years of entrepreneurial experience in sales, marketing, and operations. He attended Bentley College and the University of Western Ontario, studying Industrial and Organizational Psychology.
Sri Myneni, President – Knoah Solutions and Co-founder – Knoah Solutions & KnoahSoft, is a recognized leader and serial entrepreneur in the ITES-BPO services sector and Telecommunications Product industry. He has more than 25 years of senior management experience with global corporations in diverse areas like Enterprise Database Management, Secure Networking, CRM, and eCRM with major emphasis in Customer Management, Product Management, Business Development and Software Development.
In 2001, Sri Myneni co-founded Knoah Solutions and organically scaled it up to be an award-winning and internationally recognized global outsourcing services company that delivers multi-channel customer support to Fortune 500 clients globally from its onshore, nearshore and offshore delivery centers in Las Vegas, Hyderabad, Tegucigalpa and Guatemala city.
With an objective to provide cutting edge technology to its clients for enhancing customer experience, in 2007, Sri co-founded KnoahSoft that provides Enterprise level Contact Center Workforce Optimization Solutions to over 200 small and large companies across the globe. Currently, it is one of the key players in the WFM solutions industry world-wide.
KnoahSoft was acquired by Avaya, world’s leading telecommunications product company.
Prior to co-founding Knoah, Sri was VP of Strategic Customers and Alliances for eGain, where he played a key role in signing multi-million dollar deals with companies including AOL, Schwab, AT&T, Verizon and 3Com. Additionally, he was instrumental in growing eGain from a fledgling company to the eCRM market leader with more than 700 employees. Prior to eGain, he held senior business development and management roles addressing both domestic and international markets at Motorola’s Information Systems Division. He also held senior technical and business positions at Bull HN Information Systems and TekNow Inc. Sri holds an MBA from Thunde Bird, an MSCS from ASU, and a BSCS from Nagarjuna University.
Ralph Barletta has more than 22 years of experience in the knowledge management and eCRM industries, helping Fortune 1000 companies successfully deploy these key technologies in their large call centers. Prior to co-founding Knoah, he was product evangelist for eGain’s Knowledge Products.
Prior to eGain, Ralph spent five years with Inference Corp., serving in a variety of roles, including as the President of the k-Commerce Support Division responsible for their worldwide knowledge management product line. He spent the previous 10 years in research, development, and consulting in the case-based reasoning, knowledge management and artificial intelligence fields. Ralph is a frequent speaker and panel member. He holds a BA in Business Administration and an MS in Computer Science, both from Rutgers University.
Sridhar Sriramaneni is a seasoned professional with past experience in the IT consulting arena. Prior to joining Knoah, Sridhar served as a Senior Consultant at Sybase and Cap Gemini America. Having worked for ISO certified companies throughout his career, Sridhar has developed a strong understanding of Service quality. He has worked in a cross-section of industries ranging from Financial Service to Government sectors. Sridhar has held multiple roles in Knoah over the past 15 years contributing to the growth of the company.
Sridhar holds a Masters in Computer Science (Bradley Univ.) and graduation in Mechanical Engineering (GITAM Univ).
Sudha Ravella, a strategic thought leader with over 25 years of experience across domains such as Information Technology, ITES, Healthcare and Life Sciences has helmed IT Strategy, Program/Project Management, Delivery, Corporate Solutions and Consulting.
With a deep-rooted philosophy for business success, Sudha has focused on ownership of outcomes, understanding customers, designing innovative technology solutions, formulating a performance driven culture and maintaining an uncompromising work ethic.
A Corporate executive for most of his career, has made significant impact in leading cross-functional and matrix teams both nationally and internationally by designing creative, innovative and cost-effective process solutions. Has been a catalyst for improvements and delivery by overcoming complex business/technical challenges. Has seamlessly handled multiple projects simultaneously, including implementations and IT Operations.
Areas of expertise include Strategy Planning, New Initiatives, Financial Planning, Policy Formulation, IT/ Management Consulting, CRM, Operational Strategies, Change Management, HR / Competency Development, Business Solutions Architecting, Service Delivery, Infrastructure Planning, Business Process Reengineering, Business Evaluation, Business Proposals and Techno Commercial Operations.
A few highlights of his career include playing a pivotal role in reshaping GSS Infotech and Virtify Technologies’ processes and projects and being instrumental in making them flagships projects by focusing on client delight.
Successfully built organizations from ground zero, moved organizations up the value chain by focusing on specific industry verticals and lead distributed P&L and cost centers based organizational structures. Proven record of providing effective leadership in driving continuous improvements and innovation in business and operations.
Sudha has a Master of Science degree from the California Institute of Technology (Caltech) and Dual Bachelor(s) of Science degrees from Georgetown University in US.
David Lewy brings over 25 years of Sales and Executive Management experience in the Customer Service/Technical Support arena to Knoah Solutions. His responsibilities include developing new accounts, managing business relationships with current accounts and exploring and solidifying relationships with new business partners. During his previous tenure at Advantagekbs, he was responsible for doubling Sales and preparing the company for its eventual sale to UK-based Logica.
Mr. Lewy has been involved in all aspects of sales and business development for a variety of technology-based companies and has been a frequent speaker in the Contact Center arena. David received his MBA from Rutgers University and his undergraduate degree in Artificial Intelligence/Cognitive Science from the University of Rochester
Mahesh R Joshi
Mahesh Joshi is a Chartered Accountant with over 25 years of industry experience in the field of Finance, Accounting & Compliance. Before joining Knoah, Mahesh provided leadership role in Finance and displayed acumen in Financial Accounting & Management Reporting, Financial operations, Investors Relations and Compliances for a variety of IT companies ranging from startups to established enterprises having multi-geographical operations.
His career achievements include fund raising through IPOs, Project Finance & Working capital facilities, documenting functional SOPs for Startups, involvement in establishing overseas ventures, due diligence activities for PEs, Mergers and System Implementation for Finance function.
Mahesh is a graduate in Commerce from Mumbai University and a member of Institute of Chartered Accountants of India.
Terry heads North America operations at Knoah and operates out of Las Vegas center.
Terry has over 20 years of experience in the BPO space. Starting with a small 3rd party warranty administrator, Terry held key positions from agent to trainer, before evolving into leadership roles and responsibility for building brand new support concepts in verticals never ventured by his organization. Success there led Terry to have the confidence to build and co-found his own BPO organization which grew from a 5 persons to a 400+ employee organization over a period of 3 years. This business was eventually sold to Kemper Cost Management, a wholly owned subsidiary of Kemper Insurance carriers. Over the last 15 years Terry has worked for key BPO players, both large and small, and brings vital transformation capabilities to Knoah.
Jonathan D. Ellsworth
Jonathan has over 16 years of experience in Business Development, Global Sales, Marketing and Operations with leading business process outsourcing organizations. Jonathan is an accomplished senior business development, sales executive with a proven track record of increasing revenue via a multi-year consistent track record of performance of meeting goals and objectives.
He is a leader with a deep understanding of the sales cycle from lead generation to business closure. Jonathan is multi skilled and experienced in design/development of Front Office (Omni-Channel) & Back Office Solutions and was a key team architect of a new Back Office F&A practice that has since become very successful. Jonathan also holds skills in Lead Generation, Marketing, Sales, Solution Architect experience, Scoping and Due Diligence, Direct management experience (Inside Sales Managers), Content creation, Case Study creation and a full suite of contract skills including execution of NDA’s, LOI’s, MSA’s, SOW’s and Contractual Amendments.
His multi-vertical expertise includes travel/leisure, retail, financial services, telecommunications, consumer electronics and technology. Jonathan has supported these verticals with deployments in the following geographies: US, Canada, Bulgaria, India, Philippines, Mexico and The UK.
With over 18 years of experience in management and startups. Manfred brings strong work ethics and an entrepreneurial spirit to the workplace. His experience includes Contact Center, Business Process Outsourcing, E-commerce, Online Gaming and Business Development. including launching and managing the first Contact Center / BPO Service Company in Honduras, launching and management of Online Poker networks and Online Casinos, online marketing management, and Contact Center Operations, among others.
Manfred’s background allows him to bring strong and dynamic management experience along with a wide variety of skill sets to any Service, E-commerce or International Trade and Commerce company with a focus on Operations and Customer Relation Management.
24-7 INTOUCH GLOBAL CAMPUSES
Las Vegas, USA
Montego Bay, Jamaica
Guatemala City, Guatemala
Knoah has always balanced bedrock principles of customer support with an eye toward innovation.
Our success has allowed us to expand our operations to new locations and service options. Now, we not only provide customer experience management solutions and back-office services for businesses both large and small, we also offer third-party quality assurance monitoring services with trained evaluators, coaches and our internally-developed analytics software, KnoahsARK, to help companies evaluate, measure and train their own customer service staff that create the quality of care today’s customer demands.
OUR MISSION / VALUES
From the start, our goal has been to take the guesswork out of customer service.
We want to establish an open and honest partnership with every company that uses our services. Working together side by side, we strive to introduce third-party services, new software tools and management solutions that not only yield greater transactional revenue through increased early engagement and upsells, but leave a business’s customers satisfied after every brand interaction.
We prioritize flexibility. We don’t offer standard one-size-fits all services, but unique solutions for the companies that reach out to use for help.
OUR COMPLIANCE / CERTIFICATION
Our commitment to honoring – and often surpassing – industry standards for client protection, staff management and service delivery has earned us numerous awards for excellence including being named Best Outsourced Provider by the 2015 Call Center Week Awards, earning 2015 and 2016 MVP Quality Award and listing among the 10 best rising stars for several years in the International Association of Outsourcing Professionals Global Outsourcing 100 (GO100).
24-7 Intouch Acquires Knoah Solutions
24-7 Intouch and Knoah Solutions are leaders in the customer care industry, focused on pairing the customer experience with best-in-class technology. This partnership is designed to support the growing need for globally diverse customer service solutions, while leveraging operational best practices from both companies.
24-7 Intouch recently announced its expansion to Europe, which complements its current geographical and language support options. With this acquisition, 24-7 Intouch continues to expand its global presence with over 18,000 employees servicing over 30 languages from 22 sites in nine countries. Most significantly, Knoah Solutions will signal 24-7 Intouch’s entry into the Indian market with over 1,200 seats of production capacity in Hyderabad, already partnering with several high growth technology and retail clients. In addition, this acquisition will expand the Company’s Latin American footprint with a 900-seat site in Honduras and additional production capacity in Guatemala. It also adds a second site in Las Vegas.