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  • For 44 percent of recent buyers, the first step in finding a new property was to look online.

  • Eighty-eight percent of home buyers make their purchase through an agent.

  • Home buyers are on the market for an average of 10 weeks, looking at a median of 10 homes.

  • Working with agents and service providers to provide clients with exceptional service to clients and consistently meet KPIs.

  • Customer Care
  • Online Engagement
  • Sales Support
  • Third-Party Performance Improvement
  • Customer Loyalty Management
  • Back Office Services
  • Engage customers with industry-specific expertise
  • Offer multichannel support
  • Fulfill KPIs at a reduced cost
  • Efficiently complete transactions
  • Set appointments and perform pre-qualification assessment.


Capturing the possibilities of the real estate market requires thoughtful strategy

The right technology and processes enable the connections that are crucial to real estate firms.

For real estate brokers and service providers alike, there are tremendous opportunities to grow an organization in the industry. The construction and sale of new homes have been trending upward in recent years, along with prices. Business leaders who are seeking to make the most of those developments must prioritize bringing in new clients and forming lasting bonds with existing ones.

Sustainable growth takes an agile, proactive approach to managing communications and business processes. The ways people shop for homes and engage with organizations have changed along with technology. Much of the purchase process happens online, so speedy communications through multiple channels are becoming an increasingly vital aspect of doing business.

Real estate firms have to adapt to the growing expectations of consumers and be prepared to handle a growing number of messages online as well as over the phone. By responding immediately to questions or problems and functioning more efficiently as whole, a firm prepares itself to meet the challenges of tomorrow’s market.

  • The median price of U.S. homes rose by over 11 percent between 2009 and 2017.
  • Millennials now represent a third of the buyer pool and are more likely to rely on online or mobile tools when searching for a home.
  • Sixty-four percent of sellers who worked with agents found them through a referral.

*Source – Multiple Industry Reports and Online Resources

Knoah keeps you connected with clients throughout every transaction

For businesses looking to optimize operations and readily engage clients, it pays to have an experienced business process outsourcing partner. Access to robust technology, multiple contact center locations and knowledgeable personnel makes all the difference in building a powerful strategy for the future of a real estate organization. Organizations benefit from making themselves more accessible, – easily responding to inquiries from clients and arranging appointments – while tracking performance against vital metrics.

Knoah Solutions is a leader in contact center outsourcing services, bringing real estate services providers the tools and talent they need to complete transactions reliably and maintain positive relationships. A customizable set of solutions, from third-party performance improvement to omnichannel customer support, ensures that a firm has all the resources it needs to seize the most exciting opportunities the real estate market has to offer.



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