Solutions - Agile and Innovative Contact Center Solutions

Supporting the growing need for globally diverse customer service solutions, while leveraging operational best practices from both companies.

24-7 Intouch and Knoah have been serving its customers for last 19 years with customized solutions that are built around service excellence, people centric culture, technology driven processes & practices. 

24-7 Intouch’s acquisition of Knoah has created win-win situation for our global customers. Get in touch with us to experience how our solutions make your customers happy!

SOLUTIONS

Knoah’s differentiator in the market has been its unmatching Technical support and back office solution for Technology, Market intelligence, and e-commerce clients. 24-7 Intouch has long been recognized as the leader in customer service outsourcing and technology solutions for high growth and emerging technology, retail, media and entertainment companies. The complementary client base of 24-7 Intouch and Knoah Solutions has positioned us strategically to create more value for our customers.

LOCATIONS

With Knoah’s acquisition, 24-7 Intouch has entered highly skilled workforce markets of India and Honduras. Along with existing 24-7 Intouch offshore and nearshore campuses in Philippines and Guatemala, we are, now, able to create a highly customized blended solution for each of our clients matching with their specific needs.  

LEADERSHIP

The success of Knoah and 24-7 Intouch has been powered by the globally diverse leadership that takes pride in being obsessed with our customers and employee happiness. We practice a collective leadership that’s spread over multiple campuses; keeping us nimble, flexible yet highly capable. 

PROCESS

Built with more than 19 years of expertise in contact center operations, we are combining the best of both companies while leveraging the scale and economies of operations. Our centers of excellence across functions has brought us capability to be a true extension of our client’s brand promise.

CULTURE

Both companies have created a culture that is focused on the customer and now this culture is fostering under one brand. We are now more responsive, innovative, and employee success driven.

TECHNOLOGY

Combining our technology, we now have the tools that create immense value to our customers’ processes and employee happiness. Be it KnoahsARK 360, SuperPunch, SIDD or AI driven other tools, we are embedding technology into every aspect of our delivery processes resulting into higher customer satisfaction.

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